Contact
Let’s start with fifteen minutes
Free, no obligation and no need to have your thoughts in order first. Book a time, call directly or send a short message and we will come back to you.
Book a free 15-minute call
Pick a slot that suits you. You will get a confirmation and a reminder.
For anything that is not urgent. We normally reply within two working days.
Find us elsewhere
Updates, resources and the occasional plain-English explainer.
Call or text
If it is easier to just talk or if you are working to a deadline this week, ring or send a text.
Or send a short enquiry
Please keep this brief — on purpose
We only need enough to work out whether we can help and how urgent it is. A few sentences is genuinely plenty.
Please do not include diagnoses, medical or therapy reports or detailed information about your child’s health at this stage. That information deserves better protection than a web form and an email inbox. Once we have agreed to work together we will set up a secure way to share documents and tell you exactly what is useful.
How we handle what you do send is set out in our privacy notice.
Before you get in touch
If you are in the middle of something urgent, please just ring. A phone call beats a form every time when there is a date on a letter.
And if what you need is free specialist advice rather than a paid consultancy, these are genuinely excellent and we would rather you used them: IPSEA for SEND law and your local SENDIASS for impartial local support.
This is not an emergency service
Our working hours are 9am to 5pm, Monday to Friday, and we do not monitor messages outside them. We do work during school holidays by prior arrangement.
If a child is at immediate risk of harm, contact the police on 999. To raise a safeguarding concern about a child in Bath & North East Somerset, contact the council’s children’s social care team. For urgent mental health support, call NHS 111 or the Samaritans free on 116 123, at any hour.